We understand that sometimes a garment doesn’t feel right therefore we offer a full cash refund or exchange within 15 days of purchase. Returns of garments are conditional to the state in which it is returned.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
You will be responsible for the cost of returning any items. It is your responsibility to return the item to us by reliable and recorded delivery. In the case that the return item is lost by the service you have used to return it back to us, we can not process the refund.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, smelly or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
If you have ordered an item in the wrong size or wrong colour/print, we will exchange it for you for the correct item as long as it is available in stock. If the item is not available in stock, we will give you a cash refund. The cost of return shipping is at your expense and the liability of the return item reaching us is your responsibility. Once we receive your returned item in the original packaging and condition, we will process your exchange or refund.
All returned items should be sent in their original condition and packaging where possible, including tags.
Please follow these instructions for returns, exchanges and refunds;
1. Email us at firstname.lastname@example.org to tell us you will be returning your purchase and give a brief detail as to why you are returning or exchanging.
2. Package with all original tags and bags included, address and send to: Silvacrest Shopping Center, Office 2B, 11 Swemmer Road, Silvamonte, Johannesburg, 2192
3. If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.
On receipt of your return in good order we will process your refund. Please allow 5 – 10 working days for the refund to be processed.